Our curated collections feature limited quantities to maintain exclusivity. Should an item become unavailable after your purchase, we will notify you within 2 business days with these options: (1) priority access to our upcoming collection with similar aesthetic, (2) full refund processed immediately, or (3) store credit with 10% bonus value for your next purchase. This approach reflects our commitment to quality over mass production while ensuring customer satisfaction.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium fabrics and craftsmanship. In rare cases of pricing discrepancies (e.g., $300 coat listed as $30), we reserve the right to cancel orders and will notify you within 48 hours. For canceled orders, we offer a 15% discount code as compensation for the inconvenience, upholding our brand's integrity.
Each order undergoes quality inspection and careful packaging. Processing takes 3-5 business days (10 days during seasonal launches). You will receive detailed tracking information via email once your package ships. For made-to-order items requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to respect your expectations.
We utilize premium shipping partners to ensure your luxury items arrive in perfect condition. Domestic shipments typically require 7-14 business days after processing, while international deliveries may take 14-21 business days. All international packages include prepaid customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking timeless pieces.
We accept returns within 21 days of delivery for store credit or exchange. Items must be unworn with original tags attached. Return processing may take 10 business days after we receive your package. For quality assurance, all returned items undergo inspection before approval. Final sale items (marked during purchase) are excluded to maintain the exclusivity of certain collections.
All visual content including product imagery, lookbook photography, and design sketches are protected intellectual property. Unauthorized commercial use (such as replicating our designs or using images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive minimalist aesthetic.
Our style consultants are available via email at [email protected] for any inquiries. Response time is typically within 2 business days (may extend to 4 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value thoughtful communication that matches our brand's considered approach to fashion.
